Privacy Policy

1. Who We Are

Humanoid Robot Repairs Pty Ltd (00 000 000 000), trading as HUMANOID Robot Repairs ("HRR"), is an Australian company providing humanoid robot repair and maintenance services. Our registered address is 123 Technology Drive, Port Melbourne VIC 3207.

2. Information We Collect

We collect personal information that is reasonably necessary to provide our services. This includes:

• Identity information: Name, job title, company name
• Contact information: Email address, phone number, mailing address
• Service information: Device details, fault descriptions, service history
• Financial information: Payment details (processed via secure third-party payment providers; we do not store full card details)
• Communications: Correspondence by email, phone, or written communication
• Website usage data: IP address, browser type, pages visited, session duration (see our Cookie Policy)

We collect information directly from you when you make a booking, submit an enquiry, enter into a service contract, or interact with our website. We do not collect sensitive information (as defined by the Privacy Act) without your explicit consent.

3. How We Use Your Information

We use your personal information to:

• Provide, manage, and improve our repair and maintenance services
• Communicate with you about your service booking or account
• Process payments and maintain financial records
• Send service reminders and maintenance notifications (you may opt out at any time)
• Comply with our legal and regulatory obligations
• Improve our website and service offerings through aggregated analytics

We will not use your personal information for direct marketing without your consent, and we will never sell your information to third parties.

4. Disclosure of Information

We may disclose your personal information to:

• HRR technicians and staff involved in your service job
• Trusted third-party service providers (e.g. payment processors, IT systems providers) under confidentiality obligations
• Regulatory authorities or law enforcement agencies where required by law
• Professional advisors (accountants, lawyers) under obligations of confidentiality

We do not disclose personal information to robot manufacturers or other third parties without your explicit consent, except where required by law.

5. Data Storage and Security

Your personal information is stored on secure systems located within Australia. We implement reasonable technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure. These measures include access controls, encryption of data in transit, and regular security reviews.

Despite these measures, no system is completely secure. In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme.

6. Retention Periods

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Service records are retained for a minimum of seven years for financial and warranty purposes. Marketing preferences and website data are reviewed annually. You may request earlier deletion subject to our legal obligations.

7. Your Rights

Under the Australian Privacy Principles you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Opt out of direct marketing communications at any time
• Make a complaint about our handling of your personal information

To exercise any of these rights, contact us at . We will respond within 30 days.

8. Third Party Services

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party services you access through our website.

9. Contact and Complaints

For privacy enquiries or complaints, contact our Privacy Officer:

(03) 9000 4700
123 Technology Drive, Port Melbourne VIC 3207

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.